Help centre
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Answers to common questions, step by step. Can’t find it? Our team is on WhatsApp.
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Getting started
Create your shop, add products, go live
5 articlesPayments and money
Payouts, fees, payment links and refunds
5 articlesDelivery
Delivery partners, labels, tracking, pay on delivery
8 articlesInbox and channels
WhatsApp, Instagram, Facebook, your shop link
5 articlesFind stock and dropship
Suppliers, quotes, wholesale and imports
4 articlesRex and Peggy
AI credits, Peggy chatbot, Rex Studio
5 articlesDomain and store design
Shop looks, logo and colours, your domain
4 articlesAccount and security
Logging in, staff, logging out
2 articlesProducts
Adding products, sizes, stock
3 articlesOrders
Sending, recording and refunding orders
4 articlesMarketing
Discounts, link in bio, posts, ads, affiliates
5 articlesPlans and billing
Free, Starter, Growth and Pro
2 articlesSupply or deliver for shops?
How the supplier and delivery partner screens work, step by step.
For suppliers
Suppliers
Join Shopinbos as a supplierGet your supplier business verifiedAdd products and wholesale pricesPack and send an order (suppliers)
All 5 articlesFor delivery partners
Delivery partners
Join Shopinbos as a delivery partnerSet your coverage and rate cardAdd riders to the Riders appAccept a job and assign a rider
All 5 articlesPopular questions
When will I get my money?Paid out to your bank account through Paystack, usually within a few working days.How pay on delivery works, step by stepThe customer pays the shop at the door, then gives the rider a 4-digit code.Connect WhatsApp, Facebook and InstagramBring customer chats into Chats and show your products on WhatsApp, Facebook and Instagram.Book a rider for an orderSend a paid order with your delivery partner and hand it over with the pickup code.Connect your own domainUse a domain you own, like yourshop.com, or buy one in the app.What are AI credits?What Rex and Peggy use when they work for you, how many your plan includes and what uses them.Add a dropship product to your shopSell a supplier’s product without buying stock. Set your price and see what you keep.Cancel or refund an orderCancel an order before it ships, or cancel and refund the customer.
Still stuck? Talk to a person.
WhatsApp
8am to 8pm, every day ·
Ask Peggy in the app
Quick answers any time, from inside your dashboard.
Email
support@shopinbos.com · replies within one working day